KOOKAILAB ships to the United States and more than 50 countries internationally.

Shipping costs: Standard shipping is free to you and there will be no additional charges upon delivery.

Shipping time: Within 10-14 days for continental United States, 12-20 days for international shipping.

Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

Second/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).

If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

Second Day/Next Day Order Processing:  Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).

Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

There can be multiple reasons why your tracking states delivered but you have not received your package.

Carrier Hand Off: Some packages travel through multiple carriers.
Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
Look for a notice of attempted delivery.
Look around the delivery location for your package. Some carriers may hide packages to avoid theft.
If your package states delivered and you have yet to receive it after 48 hours, please contact customer service [email protected]

Once an order has been placed, we are unable to cancel or modify.

You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

Our shipping address is:39 Thompson Creek Dr
Shippensburg PA 17257
US