Orders placed with a standard shipping method will take 2-3 business day to process.

You will receive a tracking number via email once your order ships from our warehouse.

We are not able to modify or cancel an order once it has been placed.

Orders or items from an order may be cancelled by our system for various reasons.

• Unable to ship to the address provided.
• Inventory for the item has become unavailable at the time of packing.
• Errors in processing your payment information.

If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

For all KOOKAILAB members, return shipping labels are FREE.
For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. You are welcome to sign up to become a KOOKAILAB Member.

– Merchandise must be returned within 30 days from the date of purchase.
– Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
– Once submitted, a return shipping label will be generated and emailed to you.
– Please print the shipping label.
– Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
– Remember to keep your tracking number!
Please allow 10-14 business days for your return to arrive to our facility.
Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

Unfortunately, we are unable to create exchanges.